1. Who we are
Medical Assurance Limited (“Medical Assurance”, “we”, “us”) is a medical diagnostic company. This Privacy Notice describes how we collect, use, share, and protect personal and health information that we receive from members, prospects, and visitors to our website.
2. Information we collect
We collect the following categories of information:
- Contact information: name, email address, phone number, postal address.
- Plan information: plan type, members covered, payment cycle, billing details.
- Care information: records of consultations, referrals, medications, and care episodes that occur through our network and members choose to share with us.
- Website usage: standard server logs, anonymised analytics, and the contents of any messages you send through our forms.
We do not require, collect, or store medical examination results, blood-work, or health questionnaires as a condition of enrolment. Access is not contingent on medical history.
3. How we use information
We use the information we collect to:
- Provide and administer your plan, including activation, billing, renewals, and member services.
- Coordinate care across our specialist network, telehealth providers, and partner clinics.
- Respond to enquiries you make through our forms, by email, or by phone.
- Improve our services, including through aggregated, de-identified analysis of usage and outcomes.
- Comply with applicable legal, regulatory, and tax obligations.
We do not sell personal information. We do not use personal information for advertising targeted to you on third-party platforms.
4. Sharing
We share information only as needed to deliver diagnostic care, including with:
- Healthcare providers, specialists, and clinics in our network, when delivering care to you.
- Service providers who help us operate (for example, payment processors, secure hosting providers, analytics tooling), subject to written agreements that limit their use to providing the service.
- Regulators, courts, or law enforcement when required by law.
We do not share information with marketers, data brokers, or third-party advertisers.
5. Your rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information, subject to our legal obligations to retain certain records.
- Object to or restrict certain processing.
- Lodge a complaint with the relevant supervisory authority.
To exercise any of these rights, contact us at info@medicalassurance.example.
6. Security
We protect information through administrative, technical, and physical safeguards, including encryption in transit and at rest, role-based access controls, regular review of access privileges, and audit logging. No system is perfectly secure, but we hold ourselves to the highest standards reasonable for the sensitivity of the information we hold.
7. Retention
We retain personal information only as long as necessary for the purposes described in this Notice or as required by law. Care records are retained for the period required by applicable healthcare regulations. Marketing-related contact information is retained until you ask us to delete it.
8. Cookies
We use a minimal set of first-party cookies and similar technologies for essential site functionality (for example, remembering your accessibility preferences) and aggregated, anonymised analytics. We do not use cookies for advertising or behavioural profiling.
9. Children
Our website is not directed to children under the age of 13. We do not knowingly collect information from children except where they are enrolled by a parent or guardian as part of a family plan.
10. Changes
We may update this Privacy Notice from time to time. Material changes will be notified to members through the channels we ordinarily use to communicate with them. The “last updated” date at the top of this page reflects the most recent revision.
11. Contact
For privacy questions or requests:
- Email: info@medicalassurance.example
- Phone: +1 (000) 000-0000
- Post: Address line 1, City, Country